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Delivery info

Please allow 3 to 5 business days to process international orders.
We will send you a tracking number once your package has shipped.

Shipping fee

FREE SHIPPING ON INTERNATIONAL ORDERS OVER 20,000YEN
Your order will be shipped with EMS by Japan Post from Tokyo.
All international shipments are shipped via EMS ONLY, and We do not use regular Air Mail.
Shipping & Handling fee will be added automatically based on the total weight and the shipping address when you check out.

Payment

We accept VISA, MASTER, AMERICAN EXPRESS payment.

Products shipped outside Japan may be assessed locally with separate customs charges, value-added taxes, or other assessments depending on the destination country or region.

Returns & Exchanges

Returns for online orders must take place within 7 days from the original shipment date in order to receive a credit back in the original form of payment.
All products being returned or exchanged must be in new condition.
Exchanges are subject to availability.
Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement.
We are unable to reimburse for any postage unless the product is defective or we made an error filling your order. In addition, customs, duties, taxes and any other applicable charges are the sole responsibility of the customer, and cannot be refunded.
For change of mind returns or exchanges, the shipping charge will be at the customers expenses.

Contact

FDMTL
2-4-1-1F, Ebisu, Shibuya, Tokyo, JAPAN
hello@fdmtl.com
+81 3 6721 6561
Web store : Weekdays 11:00 - 19:00 JPT
Tokyo store : Open everyday 11:00~19:00 JPT (Closed irregularly. Please contact us before your visit.)